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Buyer’s guide
UNDERSTANDING YOUR DELIVERY OPTIONS
There are several methods we use for shipping container delivery, each with different capabilities and requirements:
TILT-BED TRUCK
This truck is suitable for containers up to 24’ long and requires at least 60 feet of straight-line clearance to deliver the container. This truck type is suitable for inner-city deliveries and limited-access sites.
TILT-BED TRUCK AND TRAILER COMBO
This can handle containers up to 45’ in length, or combinations of smaller containers. It needs 100 feet of straight-line clearance for safe delivery.
FLATBED TRUCK
Ideal for longer distances, this truck can deliver containers up to 45’ in length. However, it can't place containers on the ground. You'll need a forklift or crane at your site to offload the container.
CUSTOMER PICK-UP
If you prefer to organize your own transportation, you can go directly to the container depot/yard and pick up the container yourself.
CHOOSING THE DOORS ORIENTATION
Think about the exact spot where you'd like the driver to deposit the container, and consider the overall environment around that spot. These considerations will aid you in deciding between the two orientations:
DOORS TO THE CAB
In this case, the doors will face toward the rear end of the truck. Essentially, they'll be the last thing to leave the trailer during the delivery process. This option might be a perfect fit if you're planning to snug your container up against a structure like a fence, barn, or similar.
DOORS TO THE BACK
Here, the doors will face away from the truck, making them the first thing to leave the trailer during the delivery.
PREPARING FOR DELIVERY
- Length Restrictions: For a 20ft container delivery our trucks need a minimum of 60ft in a straight line. For a 40ft container delivery, our trucks need a minimum of 100ft in a straight line.
- Suitable Ground Conditions: Make sure the ground is dry and firm, such as asphalt, concrete, or compacted gravel. Avoid loose dirt, wet and muddy areas, grass (if the soil is soft), ice and snow, steep inclines, sloping surfaces, and drains. The drop site must be free of obstacles like rocks, stumps, and tree limbs.
- Road Accessibility: At a minimum standard, the drop site must be on a maintained 2-lane county road. Heavy trucks need more turning radius than standard vehicles.
- Clearance and Visibility: A minimum height and width of 14 feet is needed for moving a container. Up to 20 feet of height is required for unloading the container. Ensure sufficient clearance for low-hanging tree branches, gates, ditches, and other obstacles.
- Drop Site: The site should be level and stable. If the container is not level, the doors can become difficult to operate. Hard blocks of wood, stone pavers, railroad ties, or gravel can be placed at the corners to evenly distribute weight.
DELIVERY POLICIES
ONSITE PRESENCE
Plan to have at least two people on site on the delivery day to act as spotters if needed.
WEATHER
If bad weather is forecast on your delivery day, contact us to reschedule.
RESCHEDULING & CANCELLATION
Your delivery date may be rescheduled due to unforeseen circumstances. If you refuse delivery, a restocking fee and other associated fees will be deducted from your refund.
FEES
Any excess time spent on site beyond the standard 30 minutes for unloading may incur additional charges.
INTERNAL INSPECTION
Our delivery procedure involves a thorough inspection that our drivers conduct on each shipping container before loading. The elements of this inspection include:
- Checking the container for any visible holes
- Ensuring that the seals appear intact
- Verifying that the floors are undamaged and in good condition
- Confirming that the doors on the shipping container operate properly, opening, closing, and latching as they should
- Ascertaining that the door handles are in perfect condition
PAYMENT OPTIONS
BANK DETAILS
- Account name: Viva Containers LLC
- Routing Number: 026073150
- Account Number: 822000808316
- Bank: Community Federal Savings Bank
- Bank address: 30 W. 26th Street, Sixth Floor, New York, NY 10010
WARRANTY
- New (One Trip) Shipping Containers - 10 Year Warranty You can rest easy knowing that your container is guaranteed to remain wind and water tight for a full decade from the manufacturing date. Should anything go wrong, we will promptly repair or replace the faulty component or material, ensuring your container is as good as new.
- Used Shipping Containers - 1 Year Warranty For those looking at our Mint Condition (IICL), Cargo Worthy (CW), and Wind and Water Tight (WWT) grade containers, we provide a guarantee that they are structurally sound and watertight for a full year from the purchase date.
*Our warranty doesn’t cover normal wear and tear, misuse, overloading, or damages resulting from circumstances beyond our control such as extreme weather, vandalism, or alterations.
30-Day Money Back Guarantee
Your satisfaction is our priority, and this guarantee is our pledge to stand behind the quality and value of your purchase. If you are not completely satisfied with your purchase we offer a 30-day money-back guarantee. To take advantage of this offer simply contact us within this timeframe, and we'll promptly initiate a refund for the full purchase price, minus delivery costs and handling fees.
HAPPY CUSTOMERS
There are alot of scams out there and I understand being cautious. I was leary myself. However when I requested the quote Maggie was great through the entire process. Communication is key and she was on it every step of the way. They were quick to find transportation and get it scheduled. Extremely happy with container. I'm considering ordering another one soon
Staff is very friendly and willing to assist you even after working hours. Really good feeling when I didn’t have to wonder and got the responses immediately.
Detailed guidance provided made selecting the right size and type of container for storage needs straightforward. Appreciation for the extensive information
Fast communication. Friendly driver. Great container. Nothing more to ask
Only positive things about the way these guys work. It was very easy to follow their instructions.
Highly recommend. We ordered 20ft One-Trip container which arrived in a brand new condition, not a single scratch or sign of wear and tear.
I was thinking of buying one 20ft container and then another one in about a month. When I told my requirement to their sales team, they recommended proceeding with 2 containers at the same time because this way they were able to load it together on one truck and save me $400 on delivery
Customer service was great and helped me get pointed into the right direction.
Verified
I appreciate this business
I appreciate this business. The process was very smooth and I got the service just as promised.
Garth,
Nov 24, 2025
Verified
Recent Container Purchase Experience
I wanted to share my recent experience purchasing shipping containers from Viva Containers. I bought two one-trip 40’ high cube containers and two one-trip 20’ containers, and the process was exceptional from start to finish.
Robert C.
Nov 24, 2025
Verified
Viva Containers was a joy to work with.
I received excellent service. Maggie was trustworthy and made me feel safe. I was informed every step of the way. I would definitely recommend Viva Containers.
Karen,
Nov 14, 2025
Verified
Great Experience
I just purchased a 20 ft container. The process was very easy. Maggie offered great communication and answered all my questions. The delivery was perfect. It arrived just as expected...
Jeff,
Sep 13, 2025
Verified
Sonja was great!!
Sonja was great!!! Got 2 containers on 2 different times and everything went very smooth. Unfortunately for her, they both were short notice orders but she got them both handled so I could pick them up ...
MIKE T,
Aug 28, 2025
Verified
Speedy delivery and excellent...
Excellent company, purchased two used 40’ High Cube containers and they were delivered within a week. Maggie is very thorough and provided excellent communication...
Jaclyn,
Aug 22, 2025
Verified
Viva Containers/Maggie was great …
Viva Containers/Maggie was great in the process of purchasing a 20ft cargo container. The whole process took 7 days at very fair price and the container was in good condition...
Donny,
Jun 24, 2025
Verified
We ordered a New
We ordered a New, once used 40’ Hi-Cube. Communication was great throughout the process. From placing the order to delivery was 5 days ...
Wayne,
Jun 5, 2025
Verified
Pleasantly pleased and great value
I bought 2 new 20' containers and then followed up with a new 40' high cube. The containers were in excellent condition. One of the 20'ers has ...
TK,
Jun 5, 2025
Verified
Forget the rest, try the best!
I bought a Cargo Worthy 20' box this week and it was in excellent condition at an unbeatable price. Follow through and communication with Maggie ...
Seth,
May 28, 2025
Verified
Excellent customer service
VIVA CONTAINERS has probably the best customer service I have dealt with in a long time. I received a beautiful container down her in the Virgin Islands ...
C & C Port Services,
May 16, 2025
Verified
I purchased two one-trip 40’ …
I purchased two one-trip 40’ high cube shipping containers from Viva Containers and had a great experience from start to finish. Sonja, my sales rep, was excellent ...
Fireworks Superstore,
Jun 24, 2025
Verified
Fast Delivery, Great Customer Service
Our rep Maggie was thorough from start to finish. She explained everything very well and followed up with the whole process till the containers were delivered...
Heidi,
Apr 15, 2025
WHAT YOU NEED TO KNOW
1. Are containers guaranteed to be Wind and Water Tight?
Yes, all our containers are guaranteed to be Wind and Water Tight. Each container undergoes a thorough inspection by certified experts according to ISO standards. We check the side walls, roof, and floor for holes, leaks, and structural damage. Additionally, we ensure doors open and close smoothly, seals are intact, and the container is visually appealing, with extra painting if necessary.
2. Can I Inspect my container before delivery?
While inspecting a container at our depot can be challenging due to safety an liability issues, we ensure quality through a rigorous inspection process:
Professional Inspection: Professional surveyors inspect each container upon arrival at the depot.
Driver's Inspection: Experienced drivers perform another inspection before loading the container for delivery.
Quality Assurance: Our inspection process ensures you receive a container that meets our standards. We offer a condition and money-back guarantee for all containers.
Customer Support: Our customer service team is available to address any concerns or specific requirements you may have.
3. How soon do you deliver? Can I choose the day of delivery?
Our standard delivery time is 2-5 business days. We provide options for you to choose the most convenient delivery day. In emergencies, we offer next-day delivery.
4. Can I pay after delivery? Can I pay the driver in cash?
We require upfront payment due to past issues with post-delivery payments. We accept credit cards, PayPal, and wire transfers. NET terms are available only for large companies or government entities.
5. What happens if the container is not what I expected when it arrives?
We strive to meet your expectations with detailed descriptions and pictures on our website. If the container does not meet your expectations upon arrival, we offer a 30-day refund policy. Your satisfaction is our priority.
6. How to verify that Viva Containers is legit?
We are members of the NPSA and CSTA self-storage associations.
Our Google Business Account and Trustpilot Vendor Account have excellent reviews.
We can provide our EIN number and IRS confirmation letter via email.
A signed W-9 form is available upon request.
We can give you three referrals from our business partners, including their emails and phone numbers.