Privacy Policy
Last updated: January 2025
1. Information We Collect
A. Information you provide to us
When you submit a quote request or contact us, we may collect:
- Company Name
- Full Name
- Phone
- Inquiry content (free-text message)
If you proceed with an order after receiving a quote, we may also collect information needed to complete the transaction (for example: delivery address, billing details, tax-related details where applicable, and payment confirmation), typically through email or invoicing.
B. Information collected automatically (website usage)
When you use our website, we may collect:
- IP address, browser type, device identifiers
- Pages viewed, clicks, referring/exit pages, and approximate location (derived from IP)
- Cookie and similar tracking data
We use tools such as Google Analytics, Google Tag Manager, and the Meta Pixel for measurement and marketing, and Tidio for chat functionality.
C. Information from third parties
We may receive information from:
- Analytics and advertising partners (e.g., Google and Meta)
- Service providers that help operate our site and communications (e.g., hosting, email)
- Payment providers used to process transactions (credit card/PayPal) when applicable
2. How We Use Your Information
We use information to:
- Respond to quote requests and customer inquiries
- Communicate with you about your request, quote, or order
- Coordinate delivery/pickup logistics (where applicable)
- Maintain and improve our Services and user experience
- Monitor and protect against fraud, abuse, and security incidents
- Send marketing emails only with your consent (and you can opt out anytime)
- Comply with legal obligations and enforce our agreements
5. Your Privacy Choices and Rights
A. Opt out of marketing emails
You can opt out of marketing emails anytime by using the unsubscribe link in the email or by contacting us.
B. US state privacy rights (where applicable)
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request deletion or correction
- Opt out of targeted advertising/sharing
To make a request, contact us using the details in Contact Us. We may verify your identity before processing.
C. Canada (PIPEDA) rights
Canadian residents may request access to, correction of, or information about our handling of personal information in accordance with applicable privacy law. Contact us using Contact Us below.
6. Data Retention
We keep personal information as long as reasonably necessary to:
- Respond to requests and provide quotes/orders
- Maintain business records and comply with tax/legal requirements
- Resolve disputes and enforce agreements
Retention periods vary by purpose and legal requirements.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Services may link to third-party sites. We are not responsible for their content or privacy practices.
9. Children
Our Services are not intended for children under 13 and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date will reflect changes.
Contact Us
If you have any questions about this policy, please contact us: