Privacy Policy

A. Information you provide to us

When you submit a quote request or contact us, we may collect:

• Company Name
• Full Name
• Email
• Phone
• Inquiry content (free-text message)

If you proceed with an order after receiving a quote, we may also collect information needed to complete the transaction (for example: delivery address, billing details, tax-related details where applicable, and payment confirmation), typically through email or invoicing.

B. Information collected automatically (website usage)

When you use our website, we may collect:

• IP address, browser type, device identifiers
• Pages viewed, clicks, referring/exit pages, and approximate location (derived from IP)
• Cookie and similar tracking data

We use tools such as Google Analytics, Google Tag Manager, and the Meta Pixel for measurement and marketing, and Tidio for chat functionality.

C. Information from third parties

We may receive information from:

• Analytics and advertising partners (e.g., Google and Meta)
• Service providers that help operate our site and communications (e.g., hosting, email)
• Payment providers used to process transactions (credit card/PayPal) when applicable

We use information to:

• Respond to quote requests and customer inquiries
• Communicate with you about your request, quote, or order
• Coordinate delivery/pickup logistics (where applicable)
• Maintain and improve our Services and user experience
• Monitor and protect against fraud, abuse, and security incidents
• Send marketing emails only with your consent (and you can opt out anytime)
• Comply with legal obligations and enforce our agreements

We may share information with:

• Service providers that support our operations (e.g., website hosting on Vercel, email tools, customer communications)
• Chat provider (Tidio) when you use chat
• Analytics and advertising partners (e.g., Google and Meta) for analytics, conversion measurement, and retargeting
• Payment processors (for credit card/PayPal transactions), and banks (for ACH/wire) where applicable
• Legal and compliance recipients if required by law, subpoena, or to protect rights/safety

Important note on "sharing" for advertising: We use Google tools and may share certain identifiers and online activity data for analytics and advertising/retargeting. In some places (including certain US states), this may be considered "sharing" (and sometimes "selling") for targeted advertising. See Your Privacy Choices below.

We use cookies and similar technologies for:

• Essential site functions
• Analytics (understanding traffic and performance)
• Marketing (measuring ads and retargeting)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

Global Privacy Control (GPC)

If we detect a Global Privacy Control signal, we will treat it as a request to opt out of certain targeted advertising/sharing for that browser/device, where applicable.

A. Opt out of marketing emails

You can opt out of marketing emails anytime by using the unsubscribe link in the email or by contacting us.

B. US state privacy rights (where applicable)

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request deletion or correction
• Opt out of targeted advertising/sharing

To make a request, contact us using the details in Contact Us. We may verify your identity before processing.

C. Canada (PIPEDA) rights

Canadian residents may request access to, correction of, or information about our handling of personal information in accordance with applicable privacy law. Contact us using Contact Us below.

We keep personal information as long as reasonably necessary to:

• Respond to requests and provide quotes/orders
• Maintain business records and comply with tax/legal requirements
• Resolve disputes and enforce agreements

Retention periods vary by purpose and legal requirements.

We take reasonable administrative, technical, and organizational measures to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.

Our Services may link to third-party sites. We are not responsible for their content or privacy practices.

Our Services are not intended for children under 13 and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date will reflect changes.